1. Booking & Payments

Reservations & Payment Schedule

• A 50% deposit is required to confirm all bookings.

• The remaining 50% balance must be paid 30 days before arrival.

• Failure to pay the balance by the due date may result in automatic cancellation (deposit forfeited).

Accepted Payment Methods

• Bank transfers (USD/KES)

• Credit/debit cards (via secure payment gateways)

• Mobile money (M-Pesa)

Cancellation Policy

All cancellations must be submitted in writing (email accepted). The date of receipt determines applicable fees:

Notes:

• Refunds (if applicable) exclude transaction fees.

• Special bookings (e.g., gorilla permits, chartered flights) may have stricter policies.

Modifications

• Changes to bookings are subject to availability and may incur fees.

• No modifications permitted within 30 days of departure for guaranteed reservations.

2. Travel Requirements

Documents

• Valid passport (6+ months’ validity).

• Required visas/vaccinations (e.g., Yellow Fever certificate).

Travel Insurance

• Mandatory coverage for medical emergencies, evacuation, and trip cancellation.

Health & Special Needs

• Notify us of dietary restrictions, disabilities, or medical conditions before booking.

3. Tour Operations

Itinerary Changes

• We reserve the right to modify routes, accommodations, or activities due to:

  • Weather/park closures

  • Logistical challenges

  • Safety concerns

• No refunds for minor adjustments (e.g., swapped game drives).

Force Majeure

• No refunds for cancellations due to unforeseeable events (natural disasters, pandemics, political unrest).

• Credits for future travel will be issued.

4. Responsibilities

Our Commitments

• Provide services as described in itineraries.

• Ensure qualified guides and safe transportation.

Your Responsibilities

• Arrive on time for departures.

• Follow guide instructions (especially during wildlife activities).

• Respect local cultures and environments.

5. Liability

• Not liable for:

  • Personal injury, illness, or death.

  • Lost/damaged luggage or valuables.

  • Travel delays or missed connections.

6. Privacy & Data

• Personal data is handled per our Privacy Policy.

• Tour photos may be used for marketing (opt-out available).

7. Disputes & Governing Law

• Governed by Kenyan law; disputes resolved in [Nairobi courts].

• Complaints must be submitted in writing within 30 days of tour completion.

8. Agreement

By booking, you confirm:
✔ You have read and accepted these terms.
✔ You are 18+ (or traveling with a legal guardian).

Contact Us:
📧 info@geoffreystravels.co.ke | 📞 [+254 742 240 284]